Warranty & returns

MANUFACTURER WARRANTY

CollarCrafts manufacturer warranty applies to all our products.
For defects that cannot be repaired, replace a defective item under warranty.

Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

WARRANTY TERMS

Covers product defects within 6 months from the date of purchase.

Warranties protect your purchase from defects in manufacturing, not from damage caused by use or normal wear and tear, neglect and accidents like:

Damage from animal bites
Exposure to sunlight or heaters
Topcoat or color transfer from clothing dye, beverages, food spills or inclement weather
Contact with oils, perfumes, creams, chemical products оr products with alcohol
Scratches, soiled spots or marks from regular use
Lost or stolen item
Damage from sharp objects
Discoloration or dampness from storage

❗️Please note wooden products can differ from each other. Due to the fact, that wood is organic each item’s colour and texture may vary from the pictures shown.

The little variations in color, also lines, drops and other marks on the wooden beads caused by their natural origin and manual processing are NOT considered to be defects in manufacturing.

CUSTOMER REQUIREMENTS

Please email the following to returns@collarcrafts.com :

Proof of purchase: order confirmation or legible receipt with the defective product itemized and date of purchase visible.
Pictures and descriptions of defect: Please take pictures of the defect, email the pictures and write a detailed description of the problem.

If we approve the defective return based on the above requirements, please:

Pack it well in a padded envelope or any safe package
Indicate your name and phone number
Indicate proof of purchase if under warranty

And send us your item at the address below:

MALE BVBA

Marcus Laurinstraat 24, 8310 Brugge, Belgium.

❗️Please note that the cost of shipping and return is not covered.

RETURN POLICY

The below return policy assumes the products are defect-free, if you have a defective issue, please see above Manufacturer warranty.

SALES CHANNEL - CollarCrafts will only accept Returns and/or Exchanges on products purchased directly from our website, www.collarcrafts.com
If you DID NOT purchase CollarCrafts products directly from our website, you will need to contact the sales channel where you purchased the item(s), we cannot return or exchange an item if bought from a third-party retailer.

CONDITION - Returns and/or Exchanges must be in NEW CONDITION.
Used or worn items will not be eligible for returns and/or exchange.

30-DAY WINDOW - A product being Returned and/or Exchanged MUST be received back at our warehouse within 30 days of initial delivery date.
We cannot process any refunds or exchanges for items that are out of the 30-day window.

CUSTOMER SHIPPING LIABILITY - The customer is liable for returning the product back to our warehouse.
The customer is responsible for the product when In Transit back to our warehouse. CollarCrafts will not credit the customer if the return shipment fails to arrive at our warehouse.

We recommend customers pay for Tracking and Insurance with their preferred mail carrier when returning or exchanging items.
If we do not receive a returned item, and you do not have a tracking number to show proof of delivery, we will not process your return and/or exchange.

Our items are handmade per order and we highly recommend customers to take proper measurements of their pets before choosing a size. Please measure your dog's/cat's neck to avoid ordering the wrong size.