FAQs


Coronavirus update 20.07.2020:

  • Please keep in mind that due to the Corona crisis the unpredictable delays during delivery are possible, so the terms of delivery can variate by the reasons which do not depend on us. We are not responsible for delivery delays due to the post services.
  • If you have any questions please feel free to contact us.

Q: How long will I have to wait for my order?

A: Every pet collar is custom made and will be ready for dispatch within 1-7 business days. We are working on making this term as short as possible. 

The delivery period inside Europe depends on the BPost service and can variate in between 2 and 14 working days, depending on the destination. Delivery dates are always indicative. 

International delivery some times can take about 15–30 business days.

Also before the holidays (such as Christmas) you should keep in mind possible delivery delays for the reasons which depend only on the capabilities of postal services.

If you need your item urgently -please contact me: olga@collarcrafts.com

Q: Can I use my CollarCrafts dog collar as a regular collar?

A: Every dog collar we make is unbreakable, safe and solid, it's definitely to be used also as a regular, every-day collar. 

Q: Is CollarCrafts dog collar durable enough to carry the weight of my strong ridgeback?

A: Our collars are practically unbreakable. For different collar sizes, we also use different size hardware to ensure safety and durability. 

Q: Are the beads solid enough for being used in dog collars?

A: The wooden beads we use are from premium quality, all finished with special protecting topcoat. They are waterproof and sustain heavy use very well. However, for walks where your dog is supposed to swim a lot, we would recommend to use your usual collar made from synthetic materials. 

Q: Are the beads comfortable for my dog?

A: For more comfort of your small and toy dog, we recommend you to choose the collars, which are made with the beads maximum 15mm in diameter, or to use "Small" in the search button🔍.

If you have a dog of medium or large size, you can choose any collar you like. Technically all the collars are equally secure, without reference to the beads size

Q: I want to have a collar in the colors of my favorite football team. Do you accept custom orders?

A: Yes we accept custom orders. The price will stay equal to an identical pet collar in our shop. For all your questions and offers please feel free to contact me: olga@collarcrafts.com